10 Day Return Policy
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility in Chennai
If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91 9884770396. All returns must be authorised and the return shipment must be mailed within 7 days of receiving the original shipment.
The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 7 business days of the receipt of the returned shipment.
- We do not accept returns of the following items:
- Harmonicas, flutes, saxophones, and all other wind instruments, earphones, In-ear monitors – due to health concerns are given potential exposure to the mouth/ear area.
- Opened software products.
- All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence we cannot accept the return unless there is a case of product malfunction.
- Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned to another user, and hence we cannot accept the return.
- Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.
- Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect electronic gear.
If you would like to cancel an order that you have recently placed, please fill and submit the Contact Us form or call us as soon as possible at +91 9884770396 and quote your order number . If the shipment has not left our facility, you will receive a full refund within 10 business days. If it has left our facility, you will receive a full refund within 10 business days of the shipment being returned to us.